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General

Q:What's the best path to setting up a Brain Hive account for my school? 
A: Let us take care of it!

Contact your Brain Hive sales rep to determine how Brain Hive can meet your classroom or library needs, and then let us set up your account. We’ll take care of everything, from adding user accounts to setting up custom eBook collections for your school. Of course, if you’d prefer to set up your account yourself, we won’t stand in your way! Set aside a few minutes to set up your account online and complete our quick sign-up process. 


Q: Who should be my school’s Brain Hive account administrator?
A: It depends on what makes sense for your school.

While every librarian, teacher, and student at your school can access and use Brain Hive, most schools designate either the head librarian or a curriculum administrator as the person who oversees the ongoing management of your school's Brain Hive account.


Q: I would like to set up and manage multiple schools in Brain Hive from the district level. Can I do that?
A: Yes! Manage accounts for multiple schools with our district level accounts.

To get a district level account set up, please contact us at 855-554-HIVE or info@brainhive.com.


Q: Which publishers are included in the Brain Hive eBook collection?
A: Our collection includes more than 30 of the industry's top trade and school library publishers.

This is a continually growing community. Please visit Publishers for the most up-to-date list of Brain Hive’s publisher partners.


Q: Which eBooks are included in the Brain Hive collection?
A: Brain Hive offers more than 12,000 eBooks and thousands of paperbacks from leading educational publishers.
New titles are added every month. We have books on all kinds of nonfiction and fiction subjects. Preview the collection now for a list of titles available in our collection.


Q: Will you share my students' information?
A: Brain Hive strictly adheres to the policies and guidelines relative to the use of student information as outlined in the Family Educational Rights and
Privacy Policy. Student information will not be shared with anyone but your school's Brain Hive account administrator.


Q: What reporting capabilities does Brain Hive offer?
A: Brain Hive offers tremendous data for understanding eBook usage and reading in your school, including what's being read, how often, and for how long.

A report wizard also makes it easy to generate reports for any time period, with easy data export to Excel or PDF format.


Q: I'd like to try Brain Hive before I commit. Can I get a free trial?
A: Contact your Brain Hive sales rep to begin a 30-day trial.

Or, contact us directly at 855-554-HIVE or info@brainhive.com to get started. We'll even start your trial out with a quick training session to get you acquainted with your account!


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Access

Q: How does access to the eBooks work?
A: Once your account has been activated, we'll help you build user accounts for each student and teacher in your school.

When they receive their usernames and passwords, students and teachers can log in, search for and preview eBooks, and check out titles to read for classroom use or independent reading. Your school's account is accessible on all major web browsers. Brain Hive also has iOS, Android, and Chromebook apps available for free download, which will allow students to read books offline.


Q: Accelerated Reader Quizzes are available in Brain Hive. How can I access them?
A: Renaissance Place Real Time customers have free access to AR Quizzes through Brain Hive!
To activate AR Quizzes, enter your Renaissance Place ID (RPID) in your account's eBook Settings (found under the Account tab on your Brain Hive homepage). Once you enter a valid RPID, AR Quizzes will be active for any eBook in Brain Hive with an available quiz. Students will have the option to take the AR Quiz upon completion of reading an eBook. Quizzing hours are set by the school.


Q: Where can I find my Renaissance Place ID number?
A: It can be found on the Renaissance Place Real Time welcome screen in the lower right-hand corner.


Q: How do I pay for Brain Hive eBooks?
A: If you would like to purchase eBooks for your school's Brain Hive account, contact us at 855-554-HIVE or orders@brainhive.com to set up an order using a school purchase order or credit card.

You may also purchase eBooks directly from your account using a purchase order or a credit card (VISA, MasterCard, American Express).


Q: Can I set a budget for on-demand checkouts?
A: Yes, you can set your spending limit on a monthly, quarterly, or annual basis. You'll never spend more than the budget you designate. Your budget can be adjusted at any time without penalty.


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Technical

Q: Do I need special computer or equipment to access Brain Hive?
A: No. Users must simply be connected to the Internet to access Brain Hive and check out and read eBooks.

Brain Hive supports multiple web and mobile browsers, including those for PC, Mac, and iPad. We also offer free iOS, Android, and Chromebook apps available for download, which allow for offline reading. Please see our Technical Specifications to review minimum technical requirements for optimizing the Brain Hive experience.


Q: How do I get set up with Brain Hive?
A: Let us take care of it!

Contact your Brain Hive sales rep to determine how Brain Hive can meet your classroom needs, and then let us set up your account. We’ll take care of everything, from adding user accounts to setting up custom eBook collections for your school. Of course, if you’d prefer to set up your account yourself, we won’t stand in your way! Set a few minutes aside to set up your account online and complete our quick sign-up process. 


Q: I cannot find my school in your school look-up database? How do I sign-up?
A: Please call 855-554-HIVE and a Brain Hive representative will setup your account for you.


Q: The Brain Hive iPad app is asking for an account number.  Where do I find this?
A: This is found in your school's custom URL on your sign in page.

The long string of numbers (10) in your URL is your account number. For your convenience, you can save your account number on the app login screen so you do not have to enter it each time you use the app. Simply check the “Remember My Account Number” box.

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